SHIPPING INFORMATION

Welcome to the practical-but-still-pretty side of Nordic Grey Designs — here’s everything you need to know about how your handmade goodies make their way from my studio to your home.

Processing Time

Every piece is handmade (by me, with clay-covered hands and a lot of love) so each order is packed with care. Orders ship within 5 business days.

If there’s ever a delay - kiln mishaps, weather tantrums, general life chaos - I’ll let you know straight away.

Shipping Rates Within Australia

$15 flat rate for orders under $100
Free standard shipping on orders over $120 - Because who doesn’t love free shipping?

Everywhere Else

International shipping is absolutely possible - I just need to quote it based on your location. Please contact me before placing your order so I can give you an accurate cost.

Tracking

Once your order is on its way, you’ll receive:

A shipping confirmation
A tracking number
The joy of refreshing your parcel updates far too many times (we all do it)

Packaging

Your pieces are wrapped with Nordic neatness, eco-conscious materials, and enough padding to survive even the sassiest postal journey.

Lost or Damaged Items

If something arrives looking like it’s had a rough day, get in touch. I’ll sort it - promise. Just email with:

Your order number
Photos of the damage
A small moment of mourning (optional but understood)

Local Pickup (If Applicable)

If you’re local and prefer to collect in person, message me and we’ll arrange something that works for both of us.

Questions?

I’m always here to help. Send a message any time and I’ll get back to you as soon as I’ve wiped the clay off my hands